New Hope Valley honored As “Caring Super Star of 2018” for Excellence in Assisted Living and Memory Care in 3+ Years

Positive Consumer Ratings Led to This Industry-Leading Distinction from

Saginaw, MI – November 09, 2017 New Hope Valley is pleased to announce it has been selected as a “Caring Super Star of 2018” for service excellence in Assisted Living and Memory Care, in four years since 2012. In ratings and reviews from family caregivers and cognitively healthy older adults, New Hope Valley earned a 5-star consumer rating (the highest possible score) within the last year, while also having a high volume of positive reviews and meeting other qualifying criteria for this national honor year after year. Nationwide, there are 267 senior living communities honored as Caring Stars for 2018, and 78 who have earned the Caring Super Stars designation, so New Hope Valley truly stands out as among the top senior living communities in the country. It is one of three communities in the State of Michigan to receive this distinction.

“This award validates our promise of delivering a high level of consistent care to our residents,” said K. Rumi Shahzad. “We consider the residents to be the heart of our Community and the employees to be the Soul. On behalf of all of our Community members, thank you to those who shared positive feedback about the services we offer, and to for recognizing us as a Caring Star in multiple years, helping us to achieve ‘Caring Super Star’ status in 2018.”

Online reviews help Americans research and select the best senior care providers for aging or ailing loved ones. In multiple research studies, the majority of family caregivers have indicated that they turn to the Internet and consumer reviews when narrowing their options among senior living communities in their area, and have relied on these perspectives as much as or more so than in-person recommendations from geriatric professionals or medical personnel. Now entering its seventh year, the Caring Stars annual list helps consumers see which senior living communities are top rated by other families just like theirs – which is particularly helpful as families gather for the holidays and discover increased or urgent senior care needs for their parents or grandparents.

“Congratulations to New Hope Valley for achieving this award after repeatedly earning accolades from residents and their loved ones on,” said Karen Cassel, CEO. “This important milestone speaks volumes about the positive difference New Hope valley is making in serving older adults, and we join with the local community in celebrating their accomplishment.”

Some of the positive feedback that led to New Hope Valley earning the Caring Super Star 2018 award includes:

• “All of my mother’s caregivers are so kind to and gentle with her and indeed, all the residents, even those who I’ve seen become verbally challenging and difficult due to dementia. No hint of impatience, not ever! Always gentle and respectful and smart”

• “My siblings and I are most thankful that our mom is at New Hope”

• “What separated New Hope for us was the smaller resident population which allows the staff to really get to know each resident, their willingness to accommodate our requests, the staffs enthusiasm in encouraging residents to participate in activities based on understanding each residents’ wishes and limitations, and the hope/expectation (since realized) that we adult children, all living out of town, could visit then return home and not worry about our parents safety and security one bit”

Read the full text of these reviews and others on To learn more about the Caring Stars program and view the complete winner list, please visit:

About New Hope Senior Communities –

New Hope Valley is a Saginaw, MI based award winning “all-inclusive” assisted living community where our mission is to create a stimulating, safe, and comfortable environment. New Hope Valley embraces the resident-directed care model, and aims to meet the physical, spiritual, social, emotional and intellectual needs of our residents. New Hope Bay is our Assisted Living and Memory Care Community in Bay City.

New Hope Valley and New Hope Bay offer assisted living and memory care services unlike any other in MI, featuring an array of unique amenities and community events that promote a healthy and meaningful lifestyle as well as a care staff that is selected for their passion.


With three million unique visitors to its website monthly, is a leading senior care resource for family caregivers seeking information and support as they care for aging parents, spouses, and other loved ones. A Bankrate company headquartered in San Mateo, CA, provides helpful caregiving content, online support groups, and a comprehensive Senior Care Directory for the United States, with more than 150,000 consumer ratings and reviews.

Assisted Living New Hope Bay Workout